About Us

Our Story

In 2019, Trusted Care & Support Services was born from a vision to revolutionise the disability support sector in Australia. Founded by individuals with extensive experience in the field, we recognised the challenges that many NDIS participants faced when dealing with various service providers. We set out to create a unique approach to disability support, which we proudly call “Trusted Care.” Our philosophy is simple: You trust in us, and we make it happen.

Since our inception, Trusted Care & Support Services has been dedicated to improving the lives of individuals with disabilities. We have had the privilege of helping hundreds of people across Australia gain independence and receive the support they need for their daily life activities. Our commitment to excellence and innovation drives us to continuously evolve and adapt to the changing needs of our participants.

You have got many reasons to choose us

Why We Stand Out?

Trusted Care & Support Services is more than just a disability support provider; we are a partner on your journey towards greater independence and fulfillment. We invite you to join us as we continue to make a meaningful impact on the lives of NDIS participants across Australia. Together, we can build a future where every individual has the opportunity to thrive.

Choosing Trusted Care & Support Services means choosing a partner who is genuinely invested in your journey towards independence, empowerment, and a better quality of life. Our unwavering commitment to excellence sets us apart, making us the trusted choice for NDIS support services in Australia.

Experience and Expertise: With founders and staff who have extensive experience in the disability sector, we bring a deep understanding of the unique challenges and needs of NDIS participants.
Personalised Support: We believe in tailoring our support services to the individual. Our person-centered approach ensures that each participant receives the specific care and assistance they require.
Trusted Care Philosophy: Our “Trusted Care” philosophy embodies our commitment to reliability, transparency, and the highest ethical standards. You can trust us to deliver on our promises.
Wide Range of Services: We offer a comprehensive array of support services, from personal care and therapy to social and community participation. This diversity allows us to meet a broad spectrum of needs.
Qualified Support Workers: Our team comprises professional and highly trained support workers who are dedicated to providing top-quality care. We prioritise ongoing training to stay current with best practices.
24/7 Availability: We understand that emergencies and urgent situations can arise at any time. Our 24/7 support services ensure that assistance is always accessible when needed.
Respect for Choice and Control: We respect the autonomy of NDIS participants. We empower individuals to make choices about their care plans, giving them control over their lives and goals.

Advocacy and Support: We advocate for the rights and interests of our participants, helping them navigate the complexities of the NDIS and ensuring they receive the support they deserve.
Quality Assurance: We are committed to delivering services of the highest quality. Our rigorous quality assurance processes and regular reviews guarantee that we consistently meet and exceed industry standards.
Flexible Scheduling: We understand that flexibility is essential. We work with participants to create schedules that accommodate their preferences and lifestyles.
Cultural Sensitivity: We embrace diversity and respect cultural differences. Our support workers receive cultural competency training to provide culturally sensitive care.
Community Engagement: We actively engage with local communities to promote inclusivity and accessibility for individuals with disabilities.
Continuous Improvement: We are dedicated to continuous improvement, regularly seeking feedback from participants and their families to enhance our services and adapt to changing needs.
Proactive Problem-Solving: Our team is proactive in addressing challenges and finding innovative solutions to ensure the well-being and happiness of our participants.

Transparent Communication: Clear and open communication is a cornerstone of our service. We maintain transparent communication channels with participants, their families, and support networks.

Our Commitment

Fostering a supportive and inclusive community for individuals with disabilities.
Advocating for the rights and dignity of our participants.
Collaborating with families, carers, and healthcare professionals to ensure holistic care.
Staying up-to-date with the latest developments in disability support to provide cutting-edge services.
Continuously improving our processes and standards to exceed expectations.